Contact Us for Professional Trading Support in Hong Kong

Multiple Contact Channels Available

Our company offers several contact methods tailored for traders in Hong Kong who use forex and CFD trading services. We ensure all communication channels are aligned with Hong Kong’s timezone and language preferences. The main options include live chat, email, phone, and social media, each suited to particular types of inquiries. Live chat is ideal for immediate trading support, while email helps with detailed account questions. Phone support is available during peak business hours for complex issues, and social media offers additional community engagement.

We handle platform technical problems, account management, payments, and trader education through these channels. Hong Kong clients can communicate in English or Traditional Chinese. Our support teams understand local banking and regulatory environments, ensuring precise assistance. Each method has specific response times to optimize client experience.

Live Chat Support Features

Our live chat support is embedded within the Exness platform and website, allowing Hong Kong traders to seek help without leaving their trading screens. This service supports file transfers for document verification and screen sharing for technical troubleshooting. Agents access account information in real-time, facilitating fast answers about balance, trade history, and navigation.

• Integrated chat access on platform and website
• File and screen sharing capabilities
• Multi-language support (English, Traditional Chinese)
• Real-time account view by support agents
• Chat session persistence across navigation

These features enable efficient resolution of issues while traders remain engaged with live markets. The chat logs are saved automatically and can be downloaded for future reference.

Accessing Live Chat

To initiate live chat, click the chat icon at the bottom-right corner of any Exness page. Our system detects your Hong Kong location and routes your request to regional support. No additional downloads or installations are necessary. Enter your account number and select the inquiry category from options including platform issues, verification, payments, or education. This ensures connection with the appropriate expert.

Chat Session Management

Active chat windows stay open while navigating the platform, allowing continuous interaction. Session transcripts are stored within your client account and can be exported as PDFs. This feature supports record-keeping and follow-up inquiries.

Email Communication System

Our email support is designed for detailed requests requiring attachments or in-depth explanations. Clients in Hong Kong can use multiple dedicated email addresses, such as [email protected] for general inquiries and specialized emails for compliance or partnerships. Automated replies acknowledge receipt within 15 minutes and provide ticket numbers for tracking.

Email responses include stepwise guidance, screenshots, and sometimes video tutorials. We provide bilingual support in English and Traditional Chinese to accommodate Hong Kong clients. Follow-ups include direct contacts for escalation if needed.

• Multiple dedicated support emails per service type
• Automated acknowledgment with ticketing
• Detailed, documented responses
• Bilingual communication for clarity
• Video tutorials for complex issues

Phone Support Operations

We provide a dedicated phone line for Hong Kong traders at +852-XXXX-XXXX. Phone support connects users directly to representatives familiar with Hong Kong market specifics. This channel suits urgent trading issues, account emergencies, and technical failures. Calls receive immediate attention during business hours from 9 AM to 6 PM HKT.

Support agents access your account live, viewing open positions, balances, and recent transactions. This direct insight enables swift troubleshooting. Conference calls are possible for complex matters involving multiple stakeholders.

Social Media Contact Options

Our social media platforms provide additional support avenues for Hong Kong traders. We maintain active profiles on Facebook, Twitter, LinkedIn, and Telegram. These channels offer quick responses to common questions, market updates, and community engagement. Response times range from 1 to 5 hours, depending on platform and volume.

• Facebook Messenger supports file and voice messages
• Telegram offers secure private messaging and group chats
• Twitter handles quick public announcements and inquiries
• Live streams on Facebook for market and platform education
• Escalation to specialized departments available

Privacy is maintained by redirecting sensitive issues to private channels. Social media teams ensure compliance with data protection standards and local regulations.

Contact Form Submission Process

The online contact form on our Hong Kong website provides a structured way to submit inquiries. It requires account number, inquiry type, priority, detailed description, and optional document attachments up to 10MB. This facilitates efficient routing and faster resolution.

Upon submission, clients receive a confirmation email with a ticket number and estimated response time. The form supports multiple document formats including PDF, JPG, PNG, and DOCX. The status of inquiries can be tracked via the client portal.

Steps to submit the form include selecting inquiry category, entering account details, attaching files if needed, and submitting. This method suits detailed or complex requests requiring official documentation.

Emergency Contact Procedures

Exness maintains emergency contact protocols for critical issues requiring immediate action. These include platform outages during active market hours, unauthorized account access, and urgent withdrawal requests. Emergency contacts connect directly to senior support staff authorized for rapid decisions.

Emergency services operate 24/7, covering all global trading sessions. Hong Kong clients benefit from priority routing and expedited response times, minimizing risk exposure during volatile market conditions.

Emergency Qualification Criteria

Emergencies include platform failures blocking trade execution, security breaches, and urgent risk management for large position holdings. Institutional clients may have dedicated emergency contacts for faster resolutions.

Emergency Response Timeline

Emergency calls connect within 30 seconds. Senior representatives can apply temporary fixes immediately while permanent solutions are developed. Account security issues trigger instant account suspension to prevent unauthorized activity. Technical teams provide status updates every 15 minutes until full resolution.

Contact Us Integration with Trading Platforms

Our contact features are integrated with MetaTrader 4, MetaTrader 5, and the Exness Trade app for seamless support access in Hong Kong. Traders can start live chat or submit tickets with one click, while account and platform details automatically share with support agents. This reduces troubleshooting time and enhances problem resolution.

Platform integration provides visibility into active charts, open positions, and recent trade history. Mobile applications on iOS and Android offer identical contact capabilities, ensuring support is always accessible regardless of device.

All contact channels comply with Hong Kong data protection regulations. We ensure professional support for forex and CFD traders, with reliable, local assistance available 24/7 across all platforms.